Return Policy

Return Eligibility

Items may be returned within 30 days of purchase, provided they are in their original condition and packaging. Items must be unused and undamaged to be eligible for return.

Return Process

To initiate a return, please contact us through our contact form or email us at contact@ecoryatelierau.world. Include your order information and reason for return. We will provide return instructions and authorization.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping method to ensure your return is received.

Refund Processing

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days after we receive the returned item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Non-Returnable Items

Custom or personalized items may not be eligible for return. Please contact us before purchasing if you have questions about return eligibility for specific items.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.

Contact Us

If you have questions about returns or need assistance with the return process, please contact us at contact@ecoryatelierau.world or through our contact form.